Last updated: [26.09.2024]
As Tahidem is an online education platform, traditional delivery is not applicable. However, our policy regarding the provision of our services is as follows:
Course Access:
- Access to purchased courses will be granted immediately after payment confirmation.
- Login information for live classes will be shared at least 24 hours before the class starts.
Content Updates:
- Course content is regularly updated. Updates will be automatically made available to you.
Technical Issues:
- Any technical issues on the platform will be resolved as quickly as possible.
- In case of prolonged outages, affected users will be granted additional access time.
Downloadable Content:
- Downloadable content included with courses (PDFs, e-books, etc.) will be immediately available for download from the course page.
Certificates:
- Course completion certificates will be digitally available within 48 hours after course completion.
Customer Support:
- For access or technical issues, please contact us at info@tahidem.com.
- We aim to respond to support requests within 24 hours.